FAQ

How do I register as a resident?
Simply click the "Sign Up" button in the resident section of the homepage and follow the instructions.

Is there a charge to the resident?
It’s free for residents to sign up for Aplopay.com and utilize all of the features except online payments. If you submit a payment online, there is a small convenience fee of $3.50 for e-checks and 3% for credit cards. This fee is either paid by the resident or by the property manager, depending on how the property was setup by the manager.

Can I pay my condominium or community's HOA dues online?
Yes, simply register your association to our site and your entire property or community can pay their HOA dues online. We can also cater to homeowner associations through our affiliate site, payyourhoadues.com that will be launching soon.

Why can't my roommate(s) sign up to Aplopay.com?
Once one person registers to a unit on the website, no one else can register to that unit. To add roommates to the same unit, the original resident who signed up needs to click "Add a Roommate" and fill in the information to sign up his/her roommate(s).

How can I be sure my payment was received?
Upon submitting your payment, you will be directed to a screen with a payment confirmation number. Additionally, both you and your property manager will receive an email confirmation that your payment was submitted.

Can I setup an automatic recurring monthly payment option?
Yes, you can. Simply click "Recurring Payments" while on your personal account page. Input your payment information and then you will be prompted to enter the amount and day of month to automatically debit your account. You will also have the option to receive email reminders before your rent will be debited.

Can I choose the day that my rent is paid every month with Automatic Payment?
Yes, you can. The automatic payment feature allows you to choose the exact day that your rent will be paid from your chosen bank account every month. Simply click "Recurring Payments" and fill out the automatic payment information. This way, you will know exactly when your rent payments will be made and avoid any late fees. You will still receive email notifications before your rent is due and after your rent payment is made, but the payments will be made automatically.

Why does my rent status say "Unpaid" if I have already paid my rent online this month?
The payment status changes on the 15th of every month to reflect the following month's rent. For example, if you pay your rent for January on January 1st, it will say "Paid" until January 15th, when it will change to "Unpaid" for the month of February until you submit a payment for February's rent.

What happens if my payment fails because of Non-Sufficient Funds (NSF)?
If your payment fails due to non-sufficient funds, you will receive an email notification of the failed transaction. Your property manager may also charge you an NSF fee and/or a late fee for the failed transaction.

How can I be sure my Maintenance Request was received?
Both you and your property manager will receive an email notification when you submit a maintenance request detailing the information you provided in the online maintenance request form.

Why can't I submit Maintenance Requests online?
Not all properties support this feature. Your property manager decides whether or not he/she wants to allow residents to submit maintenance requests online.

Why is there a fee for my rental application? Can I choose to pay it later?
Each property manager on Aplopay.com provides us with the rental application fee they charge in order to process a credit check. We allow you to pay this fee online when you submit your application so the property manager can quickly and easily order a credit report, but it is not required. If you do not submit the rental application fee online, you will have to coordinate payment directly with the property manager.

Can I choose to pay manually even if I setup Automatic Payment?
Yes, you are always free to make single payments online regardless of your other settings. Please keep in mind that your single payment will not cancel the automatic payment from making a payment on your set date.

How do I cancel my Automatic Payment settings?
You can cancel your automatic payment settings by clicking the "Recurring Payments" link and then clicking "Stop Automatic Payment".

How can I split my rent payment with my roommate?
You can split a rent payment with your roommate in the "Pay My Rent" section. Simply choose "Split 50% with roommate" as your payment amount option. You can also enter a specific dollar amount in that section if you want to split the rent another way. This same option applies to the automatic payment section.